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What’s Your C-sat Score?

C-SAT is a commonly used metric that acts as a key performance indicator for customer service and product quality in all kinds of businesses. C-SAT is short for customer satisfaction score.

Electrification will play an important role in defining the drive trains of the future.”

Customer remains at the centre of defining all our activities and it starts with understanding customer’s application and designing customised solutions, that consider the optimal performance requirements and deliver them in the most effective way.

The world is transitioning towards sustainable business practices.

Our emphasis has always been to keep the customer foremost in our mind. We have therefore, laid special emphasis on customer-friendly products and solutions that are easy to adapt to and help in enhancing usability and serviceability.

Electrification of CE is at a nascent stage

With the increasing climate change problem, our customers and construction equipment industries have become more environmentally conscious.

Our Indian products are now equipped with BSIV engines

Customers always need a product that can increase their productivity. With that they also focus on saving cost on fuel and maintenance.

At L&T, customer centricity has been at the core of all activities

At L&T, customer centricity has been at the core of all activities and decisions. With our credo ‘In Service lies Success’, we have continuously provided superior value delivery to customers both in terms of the latest technology and superior performance products aided by unmatched after-sales support.

CE companies are making strides toward sustainability

Customer centricity being the fulcrum, Doosan Bobcat India introduced B900 CEV stage IV backhoe loaders for the Indian market in 2021.

Use of advanced automation is transforming infra development

Today, automation vendors and OEMs are shifting their focus significantly according to the needs of their customers, i.e., end-users. This results in a wide-ranging transformation of products, solutions, and business models

We have embraced digital transformation

Customer experience is the most important part of doing business. It involves optimising every customer touchpoint, be it pre-sales, point of sales, or post-sales to always ensure customer satisfaction.

ACE has always believed in innovation to achieve excellence

ACE (Action Construction Equipment) is India’s leading material handling and construction equipment manufacturing company with a majority market share in the mobile cranes and tower cranes segment

Criticality of component supplies!

During one of my discussions with a friend who is CEO of one of the engineering and equipment firms in India, I vividly recall the distress expressed over the shortage of good quality component supplies, and its cascading effect on the entire supply chain and customer deliverables.

Honeywell releases newest PLC

Honeywell Process Solutions (HPS) announced the newest release of its ControlEdge? Programmable Logic Controller (PLC). This release, combined with Honeywell?s Experion? distributed control system (DCS), provides a significant reduction in integration efforts and project costs as well as increased security and availability through enhanced cyber security for industrial facilities.

Machine control systems are the future in India

MOBA is a German company that provides automation solutions for moving machines. Speaking to EQUIPMENT INDIA, Samip Desai, National Manager, Moba Mobile Automation (I), explains the company's activities and solutions for the Indian market.

Volvo CE is committed to delivering the most advanced training available today

Volvo CE?s strategy is robust enough to work in a range of economic scenarios, and desig?ned to be achievable throughout the business cycle of the construction equi?pment industry, says AM Muralidharan, President, Volvo CE S&M India.

Mitsubishi Electric India, Messung Group merger

Mitsubishi Electric India and the Messung Group jointly announced that they have signed a business transfer agreement to merge the operations of the Messung Group with Mitsubishi Electric India.The Messung Group is an Indian manufacturer of programmable logic controllers (PLCs) and human machine interfaces (HMIs).

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